Update to THP’s Visitor Policy

In response to the rise of COVID-19 cases within our community, THP is having to make difficult but necessary adjustments to our visitor policy to protect patients, staff and the community.

Inpatients are permitted 1 *essential visitor during their hospital stay, with exceptions for Specific Patient Populations . The patient’s 1 essential visitor is permitted one weekly visit for a maximum of 2 hours during visiting hours: 1 p.m. - 10 p.m. For more information on inpatient visiting, click Visiting an Inpatient at THP below.

* Essential visitors are individuals who are designated by the patient (or substitute decision-makers of incapable patients) as persons who provide direct support to the patient (e.g., feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making).

For patients going to an outpatient clinic or the Emergency Department, visitors are generally not permitted unless: the patient is a member of a specific patient population (more information below in Specific Patient Populations Allowing Additional Essential Visitors ), the patient requires accommodations as per the Accessibility for Ontarians with Disabilities Act (AODA), or the patient requires support for cognitive, communication, mobility, emotional or other care needs that cannot be managed by staff or through virtual means. For more information on visiting an outpatient clinic or the Emergency Department, click Visiting THP’s Outpatient Clinics or the Emergency Department below.

Guidelines for all Essential Visitors

To protect everyone within the hospital and the community from the spread of COVID-19, THP’s visitor guidelines must be followed at all times. All visitors must:

  • Be identified by the patient (or substitute decision maker if patient is incapable).
  • Pass THP’s screening assessment by answering symptom questions as accurately as possible (no symptoms of COVID-19, no close contact with a confirmed COVID-19 positive case and no traveling outside of Canada within the last 14 days)
  • Wear a mask at all times. Level 1 masks will be provided to all essential visitors to wear while they are in the hospital.
  • Wash or sanitize hands frequently
  • Sign in to the unit/department for the purpose of contact tracing
  • Maintain a physical distance of 2 metres
  • Remain at the patient’s bedside and do not visit other clinical or common areas, except to use a public bathroom
  • Be 14 years of age or older, unless an exception has been granted
  • If a visitor becomes unwell after leaving the hospital, visitors must contact the unit/department they visited, as well as their health care provider or Telehealth Ontario

Please note: As COVID-19 continues to evolve, so will our visitor policy. We may be required to scale back the number of visitors/visits at any time, in order to keep our patients, visitors, staff and the community safe.

  • Inpatients are permitted 1 essential visitor during their hospital stay, with exceptions for Specific Patient Populations .
  • The patient’s 1 essential visitor is permitted one visit per week for a maximum of 2 hours during visiting hours: 1 p.m. - 10 p.m.
  • Visitors will be identified by the patient (or substitute decision maker if patient is incapable).
  • Visits must be scheduled in advance with the unit’s clinical team.

Please note: As COVID-19 continues to evolve, so will our visitor policy. We may be required to scale back the number of visitors/visits at any time, in order to keep our patients, visitors, staff and the community safe.

For patients going to an outpatient clinic or the Emergency Department, visitors are typically not permitted unless:

  • The patient is a member of a specific patient population (more information below in Specific Patient Populations Allowing Additional Essential Visitors ).
  • The patient requires accommodations as per the Accessibility for Ontarians with Disabilities Act (AODA).
  • The patient requires support for cognitive, communication, mobility, emotional or other care needs that cannot be managed by staff or through virtual means.

Please note: As COVID-19 continues to evolve, so will our visitor policy. We may be required to scale back the number of visitors/visits at any time, in order to keep our patients, visitors, staff and the community safe.

Additional essential visitors are permitted on units for the following patient populations. As COVID-19 continues to evolve, it is anticipated that these exceptions will not change.

Patient Population

Number & Frequency of Visits Permitted at THP

Palliative Care Patients with a prognosis of less than 2 months to live

  • 2 visitors at a time
  • Daily scheduled visits for a maximum 2 hours within visiting hours
  • Visitors may include immediate family (e.g. parents, spouse/partner, children) as defined by patient.

Patients who are actively dying with a prognosis of 48-72 hours to live (including patients with COVID-19)

  • 2 visitors at a time
  • Unlimited length of visit
  • Visitors may include immediate family (e.g. parents, spouse/partner, children) as defined by patient. An additional person who is a spiritual leader may also be present.

Labour and Post-Partum Patients

  • 1 visitor for duration of hospitalization
  • Unlimited length of visit.

NICU and Paediatric Patients

  • 1 visitor at a time
  • Unlimited length of visit
  • Visitors may include 2 different persons

Critically Ill Patients

  • 1 visitor at a time
  • Daily scheduled visits for a maximum of 2 hours within visiting hours
  • Visitors may include 2 different persons.

Patients undergoing Surgery that requires Inpatient Admission

  • 1 visitor for a pre-operative and post-operative visit (same visitor)
  • Length of visit dependent on timing of surgery.

THP has implemented an online self-screening tool for visitors: https://visitors.thp.ca.

As more visitors gradually enter the hospital, the new tool will enhance the screening process by allowing for quicker access to scheduled visits while continuing to prioritize the health and safety of all

To learn how to use THP’s new online self-screening tool, please reference the User Guide below.

We understand this tool may not be for everyone and we will continue to offer in-person screening for symptoms of COVID-19.

If you are experiencing technical difficulties with the tool, please come to the hospital to be screened in-person. We encourage you to relay any feedback regarding your experience using the tool with a screener for quality assurance.

User Guide for Visitors:

THP’s Online Self-Screening Tool

Before you come to the hospital or while you wait in line, you can use THP’s new online self-screening tool. If you do not wish to use the tool, you can continue waiting in line to be screened in-person at the entrance.

Follow these steps to use the self-screening tool:


  1. Go to the Login Page on either your computer, iPhone or Android:
  2. Enter your contact information and read the visitor and self-screening terms outlined:
    first screen will show basic info, terms of use, and form fields for first and last name
  3. If you accept the terms, you will be asked a series of screening questions.
    For the safety of everyone, please answer all questions truthfully:
    next screen will have numer of questions, and yes/no buttons to answer those questions
  4. Once you submit your answers, a screen will pop up to indicate if you can safely visit THP at this time.
If you passed screening: Please show your phone to screeners as confirmation that you passed screening.
If you failed screening: Please return home, contact the clinical team to inform them you won’t be visiting and contact your family physician and/or complete Ontario.ca’s COVID-19 Assessment Tool.

Thank you for your patience and understanding as we balance the importance of family presence with protecting THP patients, staff and the community we serve during COVID-19.

Frequently Asked Questions about THP’s Online Self-Screening Tool for Visitors

As Trillium Health Partners (THP) continues to gradually welcome more visitors into the hospital, this new tool will enhance the screening process by improving our ability to ensure the health and safety of all those who enter the hospital and over time; it will allow faster access for scheduled visits.

This online tool asks a series of COVID-19 symptom questions. Once you have responded to each question, the tool will indicate whether you are able to safely enter the hospital or not. You will be required to show this confirmation to the screeners at the hospital entrance upon entry.

We understand that not all visitors can use this tool, and visitors that do not wish to use the tool will follow the current process of waiting in line to be screened in-person.

If you’re having technical difficulties with the online self-screening tool, please come to the hospital and you will be screened in-person at the hospital entrance. Please let the screener know that you tried to use the tool, and explain what difficulties you encountered.

No. Screening measures are a mandatory, preventative effort to prevent the spread of COVID-19. Visitors must be screened, either in-person or by completing the online self-screening tool and showing confirmation at the entrance.

You will need a device such as a smartphone, computer or tablet. You can complete this tool before you come to the hospital or while you wait in line for screening at the entrance. At the hospital entrance, you will need to show confirmation that you passed screening, through a picture or screenshot.

An internet connection is required to use the online self-screening tool. If you don’t have data on your phone or other device, you will not be able to use the tool and will be screened in-person at the hospital entrance.

The process is quick and should take no more than 3 minutes to complete. If you save the link to your phone or other device by bookmarking it, you can also access it instantly every time you need it.

The online self-screening tool is valid for 14 hours and the confirmation of a passed screening result can be used at any point during that timeframe.

While we strongly advise that visitors do not come in and out of the hospital, the online self-screening tool can be completed one time daily and is valid for 14 hours. If you need to step out of the hospital, you can display the screenshot of completion to the screeners at the hospital entrance when you return.

You will be asked to provide your first and last name, and answer all of the COVID-19 symptom questions truthfully.

No. At this time, we only accept confirmation from our new screening tool to ensure standardization of our screening protocol. We will continue to assess other options for the future.

As the pandemic situation evolves, there are likely to be ongoing changes to our temporary essential visitor guidelines. For the most up to date information, please go to our website page: Visiting at THP & Connecting with Patients.

Essential visitors are those individuals who are designated by the patient (or substitute decision-makers of patients) as persons who provide direct support to the patient (e.g., feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Only essential visitors are permitted to visit under this policy.

During the COVID-19 pandemic, only designated essential visitors may visit a patient. Patients (or the substitute decision-makers) will designate their essential visitors.

The number of essential visitors/visits allowed will be determined by Trillium Health Partners based on the COVID-19 cases and transmission trend in the hospital and surrounding community and will change based on those factors. Visitor allowances at any given time will be noted on our website page: “Visiting at THP & Connecting with Patients”.

  • Anyone who has the following signs or symptoms: Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, diarrhea
  • Anyone who is known or suspected to be COVID-19 positive and has not been cleared by Public Health
  • Anyone who is a contact of a known COVID-19 positive person and has not been cleared by Public Health

The hospital has taken measures to maximize the safety and well-being of everyone during COVID-19, including:

  • Limiting the number of people who enter the hospital and are present at any given time;
  • Screening visitors for symptoms at entrances;
  • Requiring use of  masks (and other personal protective equipment if needed); and
  • Putting physical distancing measures in place.

Visitors must: pre-book their visit time with the clinical unit, pass screening for symptoms at the hospital’s entrance or THP’s online self-screening tool, wear a mask at all times, practice hand washing and physical distancing, and remain at the patient’s bedside at all times. Visiting common areas or other clinical areas is not permitted.

Yes, additional essential visitors are permitted for some unique patient populations. This is in place in an attempt to acknowledge and support major life events like birth, critical illness, and expected death. For more information on these patient populations and the number of additional essential visitors and visits permitted for each group, please go to our webpage: Visiting at THP & Connecting with Patients.

Visitors are generally not allowed to accompany patients in the Emergency Department or in outpatient clinics, with limited exceptions. For more information, please go to our webpage: Visiting at THP & Connecting with Patients.

Visitors will be asked to leave and return when the patient is ready for pick up.

Visitors may wear their own masks when in the hospital, as long it is not soiled. Masks must be kept on for the duration of the visit.

THP adjusts the number of visitors/visits in response to the number of cases of COVID-19 in the hospital and in our community. As the number of cases increase, in order to ensure the safety of our patients, staff and the community it is necessary to reduce the number of visitors/visits.

Restrictions will remain in place until public health has declared that the pandemic is under control.

No, visitors cannot substitute another person to take their place if they are not able to visit, unless it is the other designated visitor. Only designated visitors are allowed to visit during the course of the patient’s hospitalization.

Please speak with the unit manager. If they are unable to approve the request there is a visitors’ appeals process. For more information on this process, please contact Patient Relations at (905) 848-7164, or Patient.Relations@thp.ca.

No, anyone with symptoms or who is currently COVID-19 positive should be self-isolating at home and should not visit the hospital. Symptoms will be screened at the hospital entrance and visitors that do not pass will be asked to leave the hospital.

We know that one of the most important relationships is the one between people and their families and friends. As a result, we have implemented a number of supports including free WiFi, phone and TV services, and facilitating virtual visits with patients and family members through THP’s iPads.

The unit’s charge nurse or manager should be contacted if there is a request for a visitor under the age of 14. If permitted, the child will be counted as one of the designated visitors. Children under the age of 14 must be accompanied by an adult.

THP has a dedicated contact tracing team, who will contact visitors that may have been exposed to COVID-19. To facilitate contact tracing efforts, all visitors must sign-in before entering the unit.

Units are implementing a schedule to ensure that visiting times are distributed to allow for appropriate physical distancing to prevent the spread of illness and ensure the safety of patients, staff and the community.

Essential belongings include items such as eyeglasses, hearing aids, electronic devices, clothing, personal hygiene items and books or magazines for the patient; the hospital is not able at this time to heat up food or store food requiring refrigeration; only food that does not require refrigeration can be left at the bedside.

If you have additional questions, please contact Patient Relations Office at (905) 848-7164 or Patient.Relations@thp.ca

During COVID-19 patients are being asked to enter through designated entrances, which will be staffed by screeners who will conduct a short verbal health assessment survey. Please refer to the maps below for information on how to access our facilities:

Please note that the Mississauga Hospital's south-east parking lot has re-opened for patients and visitors. The lot can be accessed from Bronte College Ct. For more information on patient and visitor parking across all sites at THP, please click here for parking maps.

For the health and safety of THP patients, staff, visitors and the community, Level 1 masks will be provided to all visitors when they are in the hospital.

Thank you for your patience and understanding as we respond to COVID-19.

We know that one of the most important relationships is the one between people and their families and friends. We offer the following support to help patients stay connected with their loved ones:

Wi-Fi

Please note: access may sometimes be limited due to high volume of users. Please select “THP_Patient_WiFi” from network settings.

TV & Phone

Please use these free services where available.

Staying in Touch

Patients can stay in touch with friends and families through their own personal devices or bedside phones (where available) which are now free of charge. If you wish to contact a patient and know the room number, please call:

  • Mississauga Hospital (905) 848-7123
  • Credit Valley Hospital (905) 813-1111

Otherwise, please call:

  • Mississauga Hospital (main switchboard): (905) 848-7100
  • Credit Valley Hospital (main switchboard): (905) 813-2200

If a patient does not have access to a personal device or bedside phone, other arrangements may be available through Patient Relations: 905.848.7164, Patient.Relations@thp.ca.

Bedside Basics

Essential visitors are required to bring the patient’s essential belongings. You will no longer need to give these items to Patient Relations. This includes items such as eyeglasses, hearing aids, electronic devices, clothing and intimates, etc.

Thank you for your patience and understanding as we respond to COVID-19.