We know that over the next 20 years, no hospital in this province will experience more demand for its services than THP. Which is why we continue to build capacity inside and outside the hospital walls to reduce wait times and improve access to care. Throughout the 2019-20 year, we had been preparing our organization for transformation. And as Canada’s largest hospital it was our busiest year yet, with over 1.75 million patient visits. Even amid this growing pressure, we remained focused on delivering high quality care today, and working together to shape a healthier tomorrow.
Our ability to change and transform has never been tested more than at the end of this fiscal year, when we were faced with a global health crisis – the COVID-19 pandemic. This extraordinary challenge tested our ability to respond and transform, and meant rethinking and reorganizing how we deliver patient care. And it reinforced our plan to continue to rethink health care, and have the courage and willingness to change. And while this exceptional time has been extremely challenging, heartbreaking for many families, and tested our resilience, it does not diminish the accomplishments of the past year:
DELIVERING HIGH QUALITY CARE & EXCEPTIONAL EXPERIENCES
- Opened three units at the Reactivation Care Centre (Humber River Hospital’s Church St. site), adding 69 beds of capacity, to provide specialized care and support for patients no longer requiring acute medical care, with the goal of improving health outcomes and patient experience, and creating more space within the hospital to care for our sickest patients.
- Invested in high quality care through OneTHP – a new hospital information system – that will standardize the care experience across all sites and improve communication and coordination of care between patients, families, staff and providers.
- Increased care for the critically ill through four additional beds in the ICU
PARTNERING FOR BETTER HEALTH OUTCOMES
- Announced the location of a new health centre in partnership with Heart House Hospice that will improve access to long-term and hospice palliative care for the people in Mississauga. This development will include the first residential hospice in Mississauga.
- One of the community partners to launch Project NOW – a program that aims to end child and youth suicide in the City of Mississauga and Peel Region by 2029.
SHAPING A HEALTHIER TOMORROW
- Working closely with our government and community partners on our plan to expand and modernize our existing hospitals through a major capital redevelopment project at Mississauga Hospital and Queensway Health Centre to meet the community’s health care needs for years to come.
- THP is a founding partner of the Mississauga Ontario Health Team (M-OHT), the first of 24 teams to implement a new model of delivering health care that better connects patients and providers in their communities to improve patient outcomes.
- Launched the CANHealth Network initiative so THP and other health care organizations in Canada will be connected to medical technology companies to address health care challenges.
The accomplishments of the past year, including the response to the global pandemic crisis, were only possible with the unwavering commitment, dedication and flexibility of our people. The heroic efforts of our health care workers highlights the compassion, excellence and courage they bring to work every day, working tirelessly to keep patients and this community safe, even among the most challenging and uncertain times.
To our government and community partners, patients, donors, families and the community – thank you for your relentless support. We can only do the work in here because of what you’re doing out there. Like staying home. Washing your hands. Practicing physical distancing. Supporting our people with PPE, food, and critical philanthropic donations. Thank you.
We have always said we can’t do it alone. We are Better Together. Even as we adjust to the new pandemic reality. We will get through this together. And we will continue to evolve and change together, and redesign health care so that it works for everybody.
Together, there is no limit to what we can achieve.